SIA “Pixie Garden”, Reg. No. 40203615533, address: Vītolu Street 8–20, Salaspils, LV–2169, hereinafter referred to as the Online Store, provides the content available on the website www.pixiegarden.eu (http://www.pixiegarden.eu/)
and sells goods/services in accordance with the Terms and Conditions set out below.

1. General Provisions
When a consumer purchases goods or services through the website, this constitutes a Distance Contract and is subject to the laws of the Republic of Latvia, including but not limited to the Consumer Rights Protection Law and the Cabinet Regulations “Regulations on Distance Contracts.”

2. Purchasing Process
The prices and specifications of the products sold in the online store are indicated next to each item. To make a purchase, add the desired items to the shopping cart, fill in the required fields, and select the delivery method. The total cost will be displayed before confirming the order. Complete the payment to finalize your purchase.

3. Payment Terms
The transaction currency on the website is Euro (EUR). Payments can be made via the makecommerce.lv (Maksekeskus AS) platform using one of the following methods:

Latvian banks: Swedbank, SEB, Citadele, Luminor

Lithuanian banks: Swedbank, SEB, Luminor

Estonian banks: Swedbank, SEB, Luminor

Finnish banks: Aktia, Nordea, Danske, S-Pankki, Handelsbanken, etc.

Visa / Mastercard payments
NB! After completing your payment through online banking, click “Return to Merchant.”
The personal data required for payment processing are transferred to the licensed payment institution Maksekeskus AS.
The agreement enters into force upon successful payment. If, for any reason, the order cannot be fulfilled, the Buyer will be informed, and the amount paid will be refunded within 14 days.

4. Delivery Terms
Products are delivered to the following countries: Latvia, Lithuania, and Estonia. Deliveries are provided by DPD, Omniva, Latvijas Pasts, or other regional parcel services. Depending on the delivery region, orders are shipped using the most suitable and convenient parcel terminal or courier service available in that area. The customer may select a preferred delivery option during checkout, if available for their location.
All taxes and duties related to receiving the shipment must be covered by the Buyer. Delivery costs are displayed before confirming the order. Orders are delivered within 2–7 business days after payment is received. In exceptional cases, delivery may take up to 45 calendar days, and the customer will be informed in advance.

5. Right of Withdrawal

The Buyer has the right to withdraw from the purchase within 14 calendar days after receiving the goods.
This right does not apply to legal entities or to jewelry made according to individual specifications (e.g., custom sizes, engravings, or personalized orders).

Returned goods must be unused, unworn, and in their original packaging. If the goods show signs of wear, damage, or contact with skin, the Seller reserves the right to refuse the return or reduce the refund amount accordingly.

To exercise the right of withdrawal, the Buyer must send a withdrawal request to pixiegardenbaltic@gmail.com within 14 days after receiving the goods.
The Buyer covers the cost of return shipping unless the item is defective or an incorrect product was delivered.
Refunds are processed within 14 days after the returned goods are received and inspected.

Jewelry Return Exceptions:
For hygiene reasons, jewelry can only be returned if it has not been worn, remains in its original condition, and shows no signs of use.
Personalized or custom-made jewelry (for example, resized, engraved, or made to specific measurements) cannot be returned or exchanged.

6. Consumer Rights Regarding Non-Conforming Goods

All Pixie Garden jewelry pieces are handmade, and small variations in gemstone placement, tone, or surface texture are natural characteristics of artisanal craftsmanship. These minor differences are not considered defects. Each piece is unique and carries its own character and value.

A return or refund is accepted only in cases of clear material defects, such as:

• visible cracks or fractures in gemstones;
• major defects or peeling of silver or gold plating;
• obvious structural flaws affecting durability.

Any such defects must be reported to pixiegardenbaltic@gmail.com within 14 days of receiving the order, including clear photos of the issue.
If the defect is confirmed, the Buyer may choose between a replacement (if available) or a refund. Refunds are issued within 14 days after the defective product is returned.

7. Processing of Buyer’s Personal Data
The Online Store processes only the data provided by the Buyer when placing an order — name, surname, address, e-mail, and phone number. Data is shared only with payment and delivery partners.
If the Buyer has agreed to receive our newsletter, we may send marketing messages or updates. The Buyer may unsubscribe at any time by writing to pixiegardenbaltic@gmail.com
.

8. Dispute Resolution
All disputes are resolved through mutual negotiation. If this is not possible, disputes are settled in the courts of the Republic of Latvia in accordance with Latvian law. Consumers may also seek advice or assistance from the Consumer Rights Protection Centre (PTAC) or use the Online Dispute Resolution platform (ODR): https://ec.europa.eu/consumers/odr